MySpace Karaoke - once clicked, immediately allows users to record on MySpace itself without performing any other computer tasks."MySpace Karaoke is a great way for the MySpace community to express themselves, share their musical talents, and connect around shared interests--the type of interaction MySpace has encouraged and fostered since its inception," said Nimrod Lev, senior vice president of MySpace Karaoke. "In less than six months since its launch, over 4 million users have visited MySpace Karaoke, and there are over 500,000 recordings, making it the largest karaoke venue in the world."MySpace entered licensing partnerships with all the major and independent labels to provide MySpace Karaoke users with access to thousands of licensed tracks. Right now, the most popular song on the service is "Kindly Unspoken," in the style of Kate Voegele. It's a sight to behold.
Technorati's Challenge
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Social Networks
Technorati's technical failures often have two components: the failure itself and management’s subsequent handling of the incident. Although uncontrolled technical failures can occur under the best of circumstances, end-user satisfaction is usually a function of management rather than technology.
In this case, Technorati handled the incident well. The company:
* Acknowledged the full scope of the problem
* Took immediate corrective action once they realized the problem existed
* Provided context regarding why the problem was hard to solve
* Protected the company’s credibility (I call this “intelligent CYA”)
* Described symptoms the customer might experience, in jargon-free terms
* Presented their problem resolution strategy
* Demonstrated responsible and professional analysis
Technorati’s short blog post explained an arcane problem, helped calm jumpy users, covered the company’s collective butt, and showed the place is run by pros. I’m impressed.
Are You Using Blogcatalog?
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Social Networks
Since its early beginnings, Bloggers Unite has truly evolved into a member-driven social awareness campaign that is conceived, promoted, and supported by tens of thousands of bloggers,” says Antony Berkman, president of BlogCatalog.com. “We are thrilled that their hard work has attracted the attention, admiration, and support of Amnesty International. Last year, BlogCatalog.com has evolved from a blog directory into a member-driven online community for bloggers. More than 100,000 approved bloggers interact on BlogCatalog every day.
